OOCL‘s Empty Pickup Appointment (EPA) service

To enhance customers’ convenience, OOCL has introduced “Empty Pickup Appointment (EPA)” service since October 2010 in Hong Kong.


This service is the first of its kind in the shipping industry. Customers can make appointments prior to empty container pickup by simply calling our hotline number. They can also amend or cancel their appointments and make changes on pickup time. EPA service ensures customers can pick up empty containers as per appointment at designated locations. This saves time for customers by avoiding unnecessary transit between depots.


After the launching of EPA service for three months, OOCL is pleased to learn that our customers and truckers find our service facilitates to ensure equipment availability, speed up empty container pickup, and minimize costs in the supply chain process.


Based on the successful implementation of the service and positive responses from customers in Hong Kong, OOCL is studying to extend EPA service to Shenzhen.
(Source:http://www.transportweekly.com)