Lufthansa Cargo expands eServices

Lufthansa Cargo AG is further expanding its electronic channels. New in the eServices portfolio is an electronic claims process, allowing customers to submit claims and preliminary claims online and access information on the progress of their claim, at any time. The new eClaims channel is a logical and sensible addition of Lufthansa Cargo’s existing eServices such as eBooking, TrackIT and Flight Schedules.
“The launch of eClaims further simplifies our processes,“ said Helge Krüger-Lorenzen, Vice President Global Sales Steering at Lufthansa Cargo. “Our customers profit not only from faster
claims processing but also from higher quality and improved customer service.“
To use the eServices offered by von Lufthansa Cargo, customers simply log-in just once at the electronic portal http://eServices.lufthanshttp://lufthansa-cargo.com and complete their freight bookings online on the site.
An increasing number of Lufthansa Cargo customers, worldwide, are utilising the electronic channels to book shipments for transportation. The percentage of ebookers had risen to 34 per
cent by the end of 2008. The share of electronic bookings at the cargo carrier is to increase to 50 per cent of the total by 2011.

Source: Transportweekly