ICCS enhances criteria of service quality target value

Cargo Volumes of air freight industry are being stuck by the global financial crisis, putting pressure on the world’s supply chain operators. ICCS (International Cargo Centre Shenzhen) decided to focus on the service quality level by adjusting the service quality standard to counter the economic recession.
ICCS Service Quality level showed a growth trend in 2008, according to the annual quality control report and counted as 98.9% as average. There was 0.3% increased against year 2007, 5.9% higher than target value. Although the result was satisfied under the global economic downturn, ICCS would continue its improvement on the service quality level in order to maintain the market competitiveness in the future.
To fulfill the commitment, ICCS set up new upper target value for the service quality standard to be measured as criteria. For instance, the annual average target value of inbound AWB check-in was modified from 95% to 97%, the annual average target value of outbound shipment acceptance was decided and up to 97% from 95% and etc.
ICCS believes that the service quality level will be raised after implementing the new measure criteria and it is also necessary to communicate with airline customers, freight forwarders and consignees often that ensure ICCS offers “Right Quality For You”.

Source: Transportweekly