Toll Global Forwarding wins ISO 9001 for Europe-Mideast

AUSTRALIA's Toll Global Forwarding has achieved certification under ISO 9001:2008 for the Europe-Middle East region spanning Switzerland, Germany, France, Netherlands, UK, Sweden and the UAE.

The certification will drive up customer satisfaction for existing clients will provide a much stronger basis for the larger, often pan-regional, new business tenders in which we are now commonly involved, said Heiko Blume, director of EME in a company statement.

Toll's ISO certification will be applicable to all the company's future acquisitions in Europe and the Middle East, as the process of integration will now also include alignment and harmonisation of any new operations with those of the existing Toll network, resulting in a single quality management system and consistent standards throughout the region.

ISO 9001:2008 provides standardised requirements for quality management systems, and takes a systematic approach to managing an organisation's processes so that they produce consistent services that satisfy customer expectations. Before it can award a certificate of conformity, an independent quality system certification body must conduct an exhaustive audit of the company's processes, so providing the added credibility of an independent assessment.
(Source:www.schednet.com)