ICCS doubles tracking system service lines

After a successful launched of an advanced ATS – Automatic Tracking System since November 2008 by International Cargo Centre Shenzhen - ICCS, enabling airlines, forwarders, consignees and shippers easily tracking the status of their international shipments, in and out of Shenzhen Bao’an International Airport, ICCS decided to double the existing automatic tracking system service lines. The additional hotline service was to meet the intensive increased present demand and the satisfaction of customer needs, also prepared for the future development of usage. According to the statistics report, since the additional hotline opened up, the average of incoming phone call was climbed up from 70 calls to around 100 calls per day, counted as 30% growth. Daily AWBs checking reached 133 copies as average from 96 copies with 10% increased rate.
In addition, ICCS works with a third party information technology service provider to develop an online tracking system - OTS. We hope that the new added service of OTS will be coming out soon as well as existing ATS, both systems will then enhance our work efficiency and further improvement on the added-value service quality.
ICCS is customer orientated and focusing on customer needs. We pay attention on the details of our service aspects and the upswing of service processes to satisfy customers and dedicate to self-improvement.

Source: Transport Weekly